How do you calculate your delivery costs?
We calculate the delivery cost depending on the size, weight and quantity of items to be delivered.
Another factor is what you need us to do with the items once we get to your home, for example if they need to go in a lift, up stairs, over a garden bed etc.
Please give us as much information as possible, as if the delivery requirements are not accurately described and we can’t get it where you want it safely. We may have to leave it in an inconvenient place for you.
Do you ship interstate or outside of Australia?
Unfortunately due to the fragile nature of all of our products. We only offer delivery to Greater Melbourne.
Do you have any other stores or suppliers in any other states?
Unfortunately we only have two store locations in Coburg and Wantirna in Victoria and have no plans to expand to other states. We also aren’t aware of other suppliers from other states, so while we would love to, we aren’t able to help you in that regard. We have heard from several people that they did end up finding what they needed, but other companies might not be as easy to find, or have the capability to have a website with their products on it, so it may take more legwork to find them.
Do you offer returns or exchanges?
We offer exchanges or a store credit on items that are in the same condition as when they left the store. We do not offer refunds on change of mind returns.
Do you have on site parking?
We have a small drive through parking lot which has 5 angle car spaces. Access is available through the gate closest to the building, and then the exit is through the other gate.
There is also street parking available right outside, which has unlimited hours from 9-4 weekdays and un-restricted on weekends. Please be aware that it is a clearway before 9am and after 4pm weekdays.
Where are your concrete products made?
We make all of our concrete statues, animals etc ourselves over
Our pots are all imported from several different countries, depending on the supplier; Vietnam and China are the main suppliers but we also get some from Pakistan, Germany, and other various countries. We would love to get these from Australia as well, but other than small traders, no large scale production of pots occurs in Australia anymore.