How do you calculate your delivery costs?

We calculate the delivery cost depending on the size, weight and quantity of items to be delivered.
Another factor is what you need us to do with the items once we get to your home, for example if they need to go in a lift, up stairs, over a garden bed etc.
Please give us as much information as possible, as if the delivery requirements are not accurately described and we can’t get it where you want it safely. We may have to leave it in an inconvenient place for you. 

Do you ship interstate or outside of Australia?

We make all of our own concrete items and therefore we do not know if anyone else would make the same item anywhere else. We are able to ship some of them interstate depending on how fragile and solid they are. We do not guarantee any of the items we do send as while we pack them as best as we can and have a very good success rate we cannot control what happens to them in shipping. If you still really want to get one of our items that we can’t pack ourselves or want a more secure packing option we recommend you contact Pack & Send in Coburg as they are able to pick up our items from Pots n Pots, and then properly pack and send them to you. As they have the proper resources they have successfully shipped many of our statues and sent them all over Australia.

We can send smaller and lighter items in boxes and heavier and large items on pallets but please be aware that the cost can get very expensive the larger and heavier the items are. If the items are heavier than 25kgs each we have to send them on a pallet which starts at about $350 interstate.

If you are after one of our pots or fountains, we get those in from suppliers that also supply other stores, not affiliated with us, across Australia. Our main suppliers are Northcote Pottery, Terracotta Works, MLennon and Galleria Imports. Most of them have websites to view their distributors and if you are after a specific item, you can also contact them to see if they have recently supplied anyone with the item you are looking for.

If you cannot locate them elsewhere we might also be able to ship them to you but these will all need to be shipped on pallets and can also cost quite a lot and have more of a risk of breaking in shipping. Please enquire with which fountain you are after and where you are located. If you can have a forklift to unload the pallet this will reduce the cost of shipping by a good amount so keep that in mind with the destination.

For their customer contact information:

Northcote pottery:
Phone: 1300 254 395
Email: [email protected]

Galleria Imports:
Mobile: +61 434 253 375
Email: [email protected]

Terracotta works:
Phone: 1300 303 829
Email: [email protected]

Mlennon:
Phone: 0411 336603
Email: [email protected]

We try to include on our product listings where items are from but if you are unsure, please send us an email and we can direct you to the correct supplier. Some of our items do come from many small companies without a customer team so some items won’t be able to be sourced this way. We are still happy to hear from you if you would like one of these items, it is just that getting the item from a store closer to you usually saves a lot on shipping costs, which can be very expensive, even if they have the actual item listed at a higher price.

Do you have any other stores or suppliers in any other states?

Unfortunately we only have two store locations in Coburg and Wantirna in Victoria and have no plans to expand to other states. We also aren’t aware of other suppliers from other states, so while we would love to, we aren’t able to help you in that regard. We have heard from several people that they did end up finding what they needed, but other companies might not be as easy to find, or have the capability to have a website with their products on it, so it may take more legwork to find them.

 Do you offer returns or exchanges?

We offer exchanges or a store credit on items that are in the same condition as when they left the store. We do not offer refunds on change of mind returns.

Do you have on site parking?

We have a small drive through parking lot which has 5 angle car spaces. Access is available through the gate closest to the building, and then the exit is through the other gate.

There is also street parking available right outside, which has unlimited hours from 9-4 weekdays and un-restricted on weekends. Please be aware that it is a clearway before 9am and after 4pm weekdays.

 Where are your concrete products made?

We make all of our concrete statues, animals etc ourselves over 

Our pots are all imported from several different countries, depending on the supplier; Vietnam and China are the main suppliers but we also get some from Pakistan, Germany, and other various countries. We would love to get these from Australia as well, but other than small traders, no large scale production of pots occurs in Australia anymore.